Help Desk

You can browse the home screen without signing in. You only need to sign in to submit a request or view your Request History.

Tap Sign In and enter your email address. An OTP (one-time passcode) will be sent to your mailbox to enter it to complete sign in. Once signed in, open the account menu (top right) to sign out or see your company/carer name.

Go to New Request, select a product, size, unit type, and quantity, then choose your pickup instruction and submit.

Yes. Use Add Product to add additional lines to the same request each with its own product, size, unit type, and quantity

It means the size you selected isn't currently in stock for that product. You'll need to choose a different size or submit and follow up separately once it's restocked.

Yes, as long as it hasn't been approved yet. Once a request is approved, it can no longer be edited.

No, only one request at a time is allowed. This is also why you're able to edit a request that hasn't been accepted yet instead of submitting a new one.

When submitting a request, choose either I will pick up myself or Someone is picking up on my behalf. If someone else is collecting it, you'll need to enter their name.

Yes, you can edit your pickup instructions on a request that hasn't been approved yet.

Go to Track PPE Request and enter your Request ID to see its progress and updates.

In Review — your request has been submitted and is awaiting a decision. Approved — your request has been accepted and is being processed. Declined — the request wasn't approved. Cancelled — the request was cancelled. Ready for Pickup — your items are ready to collect. Completed — the request has been fulfilled and picked up.

A unique reference number (e.g. DDMMYY0123001) generated for each request, used to identify and look up that request.